FAQs

Check in time to the hotel is 3pm.

Check out time is 10.30am.

The hotel cancellation policy is 12noon on day of arrival to avoid charges.

You have full access to the health club as a hotel resident.

 

Should I cancel my direct debit whilst you are closed, considering you are not charging me?

No, please do not cancel any Direct Debit instruction. We assure you that no Direct Debits will be requested during the closure. When our gyms are open again, to ensure you get a seamless transition with restarting your gym workouts and to prevent you from falling into arrears, we would encourage you to keep your Direct Debit instruction active.

What happens if I have already cancelled my direct debit with the bank?

Please contact the health club when we are back up and running to reactivate your direct debit as soon as we reopen again.

I have a question or a complaint, how do I raise this?

We hope that your questions have been answered by our recent communication via email or through the website and FAQ’S. However, any queries that have not been covered will be responded to in due cause, when our team are safely able to return to their roles. We would encourage you to contact us via E: [email protected] with your query and we ask for your patience whilst your emails are administered at this time.

Experience more...

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Relax in one of our beautifully appointed bedrooms or Suite.

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Enjoy our stylish Bennett's restaurant or choose a private dining room.

The perfect venue… whatever the occasion